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Returns Policy

1.1 Order Process: The website and mail-order service is set-up to guide you through the steps you need to take to place an order with us. You are only able to place an order if the item is in stock. Please take the time to read and check your order at each page of the order process.

1.2 Your offer to buy: When you confirm and pay for your order, you offer to buy the Products at the prices indicated including any delivery charges that apply to your purchase.
Workshops, classes & treatments must be prepaid in full at time of booking. Please retain the email confirmation for proof of payment of your booking and bring the confirmation with you on the day of your booking

1.3 Acknowledgement of receipt of order: After placing an order, you will receive an e-mail from us acknowledging that we have received your order.

1.4 Acceptance of order: We confirm our acceptance of your order by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

1.5 If we cannot accept your order: If we are unable to fulfil your order, for example because that Product is not actually in stock or no longer available or because of an error in the price or description on our site, we will inform you of this by e-mail and we will not charge you for the Product. If you have already paid for the items, we will refund you the full amount as soon as possible.

1.6 Cancellation of your order:

• Products: you may cancel an order, or parts of an order, at any time after you have placed it up until the confirmation of dispatch.
You can cancel your order by email info@bamford.co.uk or phone us on +44 (0) 1608 731713

• Classes: Classes cancelled up to 3 hours before the start of the class will be refunded in full. Classes cancelled less than 3 hours before the start of the class and no shows will be charged in full. Classes are non-refundable, except for medical reasons and with proof of medical certificate. No concessions.

You can cancel your order by email haybarn@bamford.co.uk or phone us on +44 (0) 1608 731703

• Workshops: Workshops must be prepaid in full at the time of booking. Cancellations must be made more than 24 hours before the start of the workshop or a full charge of workshop price applies. Workshops are non-refundable except for medical reasons and with proof of medical certificate. No concessions.

You can cancel your order by email haybarn@bamford.co.uk or phone us on +44 (0) 1608 731703

• Treatments: Treatments must be prepaid in full at the time of bookings. Cancellations must be made more than 24 hours before the start of the treatment or full charge of treatment price applies. Treatments are non-refundable except for medical reasons and with proof of medical certificate. No concessions.

You can cancel your order by email haybarn@bamford.co.uk or phone us on +44 (0) 1608 731703

1.7 Cancellations of Orders after delivery

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.
• Returning of Products: in the event you would like to return your purchase, items must be returned within 14 days of receipt.

i. Clothing and accessories items should be returned in their original condition and packaging. Returns that are used, damaged or altered may not be accepted.

ii. Beauty items (Bath, Body, Fragrance, Hair and Skincare) must be returned unused, unopened, and in the original packaging

iii. Faulty items are considered faulty when received damaged or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. When possible, we will offer to repair faulty items free of charge to our customers.

iv. Please contact Customer Service to organise a return. Place the item to return in the original box with the original shipment document. Customer Service will notify you when we have received your returned item. Returns should be sent to;

Bamford Barn Cotswolds
Daylesford, near Kingham
Gloucestershire
GL56 0YG
UNITED KINGDOM

v. For returns within the United Kingdom, items can be returned to one of our two London stores (62 South Audley Street and 169 Draycott Avenue) or The Barn at Daylesford. Alternatively, we can arrange a DHL collection free of charge. All reimbursement of funds will be processed through our Head Office and not in store. Please contact Customer Services to arrange web order returns.

vi. For returns outside the United Kingdom, the costs of returning the items are your responsibility. Bamford will not be responsible or liable if any item you return is lost, misdirected or delivered late. As a result customer has to bear the risks of the shipping chosen, please retain proof of delivery confirmation.

• Returning services: For Classes, Workshops & Treatment purchases please refer to our cancellation & refund policy (section 1.6)
For further information please contact haybarn@Bamford.co.uk or phone us on +44 (0) 1608 731703

1.8 Receiving a refund:

• Your refund will be credited to the original purchaser’s credit card. Crediting refunds to your account can take up to 14 working days of receipt of goods or cancellation notification

• Clothing and accessories purchased in Store during a sale period will not be eligible for a full refund. It will be possible to exchange this item by returning this to the store directly for either a product of similar monetary value or the issue of store credit to be used at a later date. Please note the items should be returned in same condition as they were sold to accept the return

• All items purchased on the website during sale periods can be returned and refunded as per section 1.7

1.9 Exchanges:

• Products: physical product items are exchangeable only into a different size and colour. All exchanges are based on stock availability and are shipped to you free of charge or receipt of your returned item.

• Classes, Workshops & Treatments items are non-exchangeable. Please refer to our cancellation policy to make an amendment to your order (4.6).

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